At MinoPrint, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it and receive a refund according to the policy below.
1. Return Window
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the product must:
- Be unused or only lightly tested
- Be in its original condition
- Include the original packaging and accessories
- Not show signs of damage caused by improper use
2. How to Request a Return
To request a return, please contact us at:
Email: help@minoprint.com
Please include your order number and a brief description of the reason for your return.
We will provide you with instructions on how to proceed with the return.
3. Refunds
Once we receive and inspect your returned product, we will notify you about the status of your refund.
If your return is approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
4. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at help@minoprint.com.
Please provide your order number and, when possible, photos showing the issue. We will review the situation and work with you to find an appropriate solution, which may include a replacement or refund.
5. Non-Returnable Items
Certain items may not be eligible for return, including products that have been:
- Damaged through misuse or improper handling
- Modified or altered after delivery
- Returned without original accessories or packaging when those items are required for the return
6. Return Shipping
Unless the product is defective, damaged upon arrival, or the wrong item was sent, the customer may be responsible for the cost of return shipping.
If the return is due to an error on our part or a defective product, we will review the situation and provide appropriate return instructions.
7. Exchanges
If you receive a defective or incorrect product, please contact us at help@minoprint.com. Depending on the circumstances, we may offer a replacement instead of a refund.
8. Late or Missing Refunds
If you have been approved for a refund but have not received it, please:
- Check your bank or payment account.
- Contact your payment provider.
- Allow additional processing time.
If you still have not received your refund, contact us at help@minoprint.com.
9. Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
MinoPrint
Email: help@minoprint.com
We are happy to assist you with your order.