Refund policy
Return & Refund Policy
Last updated: September 10, 2026
We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please review the return and refund terms below.
1. Return Period
You may request a return within 30 calendar days from the date you receive your order.
Returns requested after this period may not be accepted, except where otherwise required by applicable law.
To request a return, please contact us at:
Email: Abu.business03@gmail.com
Please include your order number, the name of the item you wish to return, and the reason for the return. We may request photos of the product when necessary.
2. Return Conditions
To be eligible for a return, the item must:
-
Be unused and in its original condition;
-
Not show signs of use, damage, or contamination;
-
Be returned, where possible, in its original packaging;
-
Include original tags, labels, accessories, and components, where applicable;
-
Be accompanied by proof of purchase or the original order number.
We reserve the right to refuse a return if the product has been used, damaged by the customer, or has significantly deteriorated for reasons unrelated to normal inspection of the product.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
3. Non-Returnable Items
The following items may not be eligible for return:
-
Products made or customized specifically for the customer;
-
Products that cannot be returned due to their nature once used or opened;
-
Products damaged as a result of improper use or handling;
-
Gift cards, unless otherwise required by applicable law;
-
Products clearly identified as non-returnable at the time of purchase.
Where applicable law provides a mandatory right to return such products, the applicable law will prevail.
4. Damaged, Defective, or Incorrect Items
If you receive:
-
A damaged product;
-
A defective product;
-
A missing item or incomplete order;
-
A product that is different from what you ordered;
please contact us as soon as possible after receiving your order.
We will review the issue and, depending on the circumstances and applicable law, may offer:
-
A replacement;
-
A repair, where applicable;
-
A refund;
-
Another remedy required by applicable law.
To help us resolve the issue quickly, we may ask you to provide photographs of the product, packaging, and shipping label.
5. How to Request a Return
To request a return:
-
Contact us at Abu.business03@gmail.com.
-
Provide your order number.
-
Identify the product you wish to return.
-
Explain the reason for the return.
-
Wait for our return instructions.
-
If your return is approved, send the product according to the instructions provided by our support team.
Please do not send products back without contacting us first, unless otherwise instructed.
6. Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for the return shipping costs, unless otherwise required by applicable law.
If the return is due to a defective, damaged, or incorrectly shipped product, we will review the circumstances and may cover or reimburse reasonable return shipping costs where applicable.
7. Inspection of Returned Items
Once we receive your returned product, we will inspect its condition.
If the product meets the return requirements, we will process the refund after the inspection is completed.
If the product does not meet the return requirements, we will contact you and explain the available options.
8. Refunds
Once your return has been approved, the refund will generally be issued to the original payment method used to place the order, unless otherwise agreed with you or required by applicable law.
The time required for the refund to appear in your account depends on your bank, payment provider, or card issuer.
We are not responsible for delays caused by banks, payment processors, or other financial institutions after the refund has been initiated by us.
9. Partial Refunds
If only part of an order is returned, we may issue a partial refund corresponding to the eligible returned items.
The refund amount will be calculated based on the products actually returned and the applicable terms of the order.
10. Original Shipping Costs
Where required by applicable law, the original standard shipping cost may be refunded together with the purchase price of the returned product.
Additional shipping costs resulting from the customer's choice of an upgraded or more expensive delivery method may not be refundable to the extent permitted by law.
11. Exchanges
If you would like to exchange a product for a different size, color, or item, please contact us at Abu.business03@gmail.com.
Depending on product availability, we may offer an exchange or ask you to return the original product and place a new order.
12. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
If the order has not yet been shipped, we will make reasonable efforts to cancel it and issue a refund in accordance with this policy and applicable law.
If the order has already been shipped, you may need to receive the order and then request a return.
13. Unclaimed or Undelivered Orders
If an order is returned to us because the customer provided an incorrect or incomplete shipping address, failed to collect the package, or was otherwise unavailable to receive the order for reasons within the customer's control, additional shipping or reshipping costs may apply to the extent permitted by law.
If an order is lost or incorrectly delivered due to the carrier, we will review the situation and work with you to determine an appropriate solution.
14. International Orders
International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country.
Unless otherwise stated at checkout or on the product page, the customer may be responsible for applicable customs duties, import taxes, and other charges imposed by the destination country, to the extent permitted by law.
15. Refund Processing Time
We aim to process approved returns as quickly as reasonably possible.
Once the returned product has been received and inspected, we will initiate the refund if the return meets the applicable requirements.
The time it takes for the refund to appear in your account depends on your payment provider, bank, or card issuer.
16. If You Have Not Received Your Refund
If your refund has been approved but you have not received it within the expected timeframe, please:
-
Check your bank account or payment statement.
-
Contact your bank or payment provider.
-
Check the original payment method used for the order.
-
Contact us at Abu.business03@gmail.com if the refund still has not appeared.
Please provide your order number so that we can investigate the issue.
17. Payments
We accept the payment methods displayed on our website at checkout.
Before completing your purchase, you will be shown the total amount payable, including applicable product prices, shipping charges, taxes, and other mandatory charges where applicable.
Payment information may be processed by third-party payment providers. We do not store full payment card details when such information is processed directly by the relevant payment provider.
18. Changes to This Policy
We may update this Return & Refund Policy from time to time.
The latest version of the policy will always be published on our website.
Changes to this policy will not affect rights that have already arisen under applicable law or the terms of an existing order.
19. Contact Us
If you have any questions about returns, refunds, or payments, please contact us:
Email: Abu.business03@gmail.com
Please include your order number in your message so that we can assist you more efficiently.
This policy does not limit any mandatory consumer rights provided by applicable law. Where applicable law provides rights or protections that differ from this policy, those mandatory legal requirements will apply.