Refund policy
At MinoPrint, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and receive a refund under the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
- Be in its original condition
- Be unused or only lightly tested
- Include the original packaging and accessories
- Not have been damaged through misuse or improper handling
2. How to Request a Return
To request a return, contact us at:
Please include your order number and a brief description of the reason for your return.
We will provide you with return instructions if your request is eligible.
3. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
4. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us at help@minoprint.com as soon as possible.
Please provide your order number and, when possible, photos showing the issue. We will review the situation and may offer a replacement or refund.
5. Non-Returnable Items
A return may not be accepted if the product has been:
- Damaged through misuse or improper handling
- Modified or altered after delivery
- Returned without required accessories or packaging
6. Return Shipping Costs
Unless the product is defective, damaged upon arrival, or the wrong item was sent, the customer may be responsible for return shipping costs.
If the return is due to an error on our part or a defective product, we will provide appropriate return instructions.
7. Exchanges
If you receive a defective or incorrect product, please contact us at help@minoprint.com.
Depending on the circumstances and product availability, we may offer a replacement instead of a refund.
8. Late or Missing Refunds
If you have been approved for a refund but have not received it:
- Check your bank or payment account.
- Contact your payment provider.
- Allow additional processing time.
If you still have not received your refund, contact us at help@minoprint.com.
9. Contact Us
For questions about returns, refunds, or exchanges, please contact:
MinoPrint
Email: help@minoprint.com
We are happy to assist you with your order.